Intro to Customer Service

Essential training for all employees in any industry in New Zealand, this amazing two‐day course builds the confidence to give great service and covers issues such as personal grooming and successful positive communication. Learn the five values of GREAT customer service and be a service star! NCEA level 2, 10 credits

  • 26 November
    2 days
    09:00 AM - 05:00 PM
    • $281.75 incl. GST
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Description

NZQA unit 11968 Demonstrate and apply knowledge of legislation applicable to sale of goods and services

NZQA unit 57 Provide customer service

NZQA unit 11941 Establish and maintain positive customer service interactions

NZQA unit 2814 Interact with customers in a service delivery context