EER Report

& Cancellations

Course Cancellation

Two working days’ notice of cancellation is required to be eligible for full refund of course fees.

Late cancellation

Notice of cancellation given less than two working days before the course will be held to be a late cancellation and the following fees will apply

No show

If a student fails to attend the course on the day without notice the following fees will apply –


If a student cannot attend a course they have paid for, then they will be offered an alternative course. If no acceptable alternative dates are available to the student, then a refund will be given.

Any expenses other than course fees, incurred by the company, (i.e. traveling, accommodation or stationary), will only be refunded if the company is able to gain a refund on these expenses.

The course was presented in a very easy to understand way,

allowing a high understanding of what we must know.

Thank you so much for taking the time to teach us things to improve our own customer service skills.

Your information was thorough and I was comfortable to ask questions.

Very welcoming environment and very straight forward,

information was relevant, and the tutor was very informative.

Been a great experience and I left with confidence.

Pre-course project valuable as there is a lot to take in at once – allows time to think about it beforehand.

Thank you for easy-going very informative day to learn techniques which can be put into action.

Thank you for an amazing few days, I would recommend this course to others, thank you for your help.

I have had a lot of verbal feedback from students who said they loved working with Nathan,

and it was all a very busy but rewarding time.

Many thanks for the positive time that Nathan and your organisation was able to provide.

A huge thank you from JPC. Spoke to the students and they really enjoyed the course and your presentation.

What a wonderful and very informative day I had in Tauranga yesterday!

I feel so much more confident in now making the next step and knowing it is an educated one is a definite bonus!