EER Report

Wonderful
World of Retail L3

Another hands-on, practical course full of role play and fun. This program takes students to the next level in customer service - teaching them the value of product knowledge and how to use this to increase their sales. NCEA level 3, 8 credits.

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Description

NZQA 11818 Demonstrate and apply product and/or service knowledge L3, C2

NZQA 11831 Apply skills and qualities of a salesperson in a retail or distribution environment L3, C6

The course was presented in a very easy to understand way,

allowing a high understanding of what we must know.

Thank you so much for taking the time to teach us things to improve our own customer service skills.

Your information was thorough and I was comfortable to ask questions.

Very welcoming environment and very straight forward,

information was relevant, and the tutor was very informative.

Been a great experience and I left with confidence.

Pre-course project valuable as there is a lot to take in at once – allows time to think about it beforehand.

Thank you for easy-going very informative day to learn techniques which can be put into action.

Thank you for an amazing few days, I would recommend this course to others, thank you for your help.

I have had a lot of verbal feedback from students who said they loved working with Nathan,

and it was all a very busy but rewarding time.

Many thanks for the positive time that Nathan and your organisation was able to provide.

A huge thank you from JPC. Spoke to the students and they really enjoyed the course and your presentation.

What a wonderful and very informative day I had in Tauranga yesterday!

I feel so much more confident in now making the next step and knowing it is an educated one is a definite bonus!