EER Report

Cafe,
Bar and Service Skills

Get work ready - NCEA level 2, 21 credits. This programme is for anyone who likes fun and interactive learning. Everyone who completes X Factor Plus Level 2 will be equipped with essential written and oral communication skills and employment law knowledge to ensure any transition into a workplace can be completed to standards acceptable to employers. This will grow confidence for any young person preparing to enter any industry.

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Description

 NZQA unit 24871 Complete workplace forms

NZQA unit 1979 Describe an employment relationship

NZQA unit 7123 Apply a problem-solving method to a problem

NZQA unit 9677 Participate in a group/team which has an objective

NZQA unit 377 Demonstrate knowledge of diversity in the workplace

NZQA unit 62 Maintain personal presentation and a positive attitude in a workplace involving customer contact

NZQA unit 22316 Demonstrate knowledge of the management of drug and/or alcohol related problems in the workplace

The course was presented in a very easy to understand way,

allowing a high understanding of what we must know.

Thank you so much for taking the time to teach us things to improve our own customer service skills.

Your information was thorough and I was comfortable to ask questions.

Very welcoming environment and very straight forward,

information was relevant, and the tutor was very informative.

Been a great experience and I left with confidence.

Pre-course project valuable as there is a lot to take in at once – allows time to think about it beforehand.

Thank you for easy-going very informative day to learn techniques which can be put into action.

Thank you for an amazing few days, I would recommend this course to others, thank you for your help.

I have had a lot of verbal feedback from students who said they loved working with Nathan,

and it was all a very busy but rewarding time.

Many thanks for the positive time that Nathan and your organisation was able to provide.

A huge thank you from JPC. Spoke to the students and they really enjoyed the course and your presentation.

What a wonderful and very informative day I had in Tauranga yesterday!

I feel so much more confident in now making the next step and knowing it is an educated one is a definite bonus!