Introduction to Customer Service

2 days, 09:00 AM - 03:00 PM

ITS Palmerston North
  • Industry Training Solutions Training Rooms
  • Level 1, 515 Main St
  • Palmerston North
  • 4410
  • New Zealand
  • $330.00 incl. GST

2 days, 09:00 AM - 03:00 PM

The Duke of Gloucester Function Centre
  • 389 Gloucester St
  • Taradale
  • Napier
  • New Zealand
  • $330.00 incl. GST

Essential training for all employees in any industry in New Zealand, this amazing two-day course builds the confidence to give great service and covers issues such as personal grooming and successful positive communication. Learn the five values of GREAT customer service and be a service star!

NZQA unit 11968v7 
Demonstrate and apply knowledge of legislation applicable to sale of goods and services

NZQA unit 57 v9 
Provide customer service

NZQA unit 11941 v7 
Establish and maintain positive customer service interactions

NZQA unit 28145 v1 
Interact with customers in a service 
delivery context