“Must have” communication skills for leaders. Everyone who completes Essential Workplace Communication with us grow in confidence; you will enjoy challenges like speaking to groups and giving feedback even in tough situations. Your knowledge of communication develops, and you appreciate the importance of asking the right questions and giving appropriate responses in a variety of situations.
We use our Seaside Sally’s workplace to set the scene and give students a real context to work within.
NZQA units covered
NZQA unit 9705 v7
Give feedback on performance in the workplace
NZQA unit 11097 v5
Listen actively to gain information in an interactive situation
NZQA unit 9681 v7
Contribute in a group/team which has an objective
NZQA unit 9694 v7
Demonstrate and apply knowledge of communication process theory
NZQA unit 11818 v5
Demonstrate and apply product and/or service knowledge
NZQA unit 11831 v6
Apply skills and qualities of a salesperson in a retail or distribution environment