fbpx

Introduction to Customer Service

Intro%20to%20Customer%20Service.jpg

Learn the five values of G.R.E.A.T customer service and be a service star!

2 days, 09:00 AM - 03:15 PM

Hamilton, Waikato Campus

  • $281.75 incl. GST

Description

Essential training for all employees in any industry in New Zealand. This amazing two-day course builds the confidence to give great service and covers issues such as personal grooming and successful positive communication. Learn about the legal terms and your rights as a consumer in the service industry.

NZQA units covered

NZQA 11968 L2 Cr 4 Demonstrate and apply knowledge of legislation applicable to sale of goods and services

NZQA 57 L2 Cr 2  Provide customer service

NZQA 1277 L2 Cr 3 Communicate information in a specified workplace

NZQA 28145 L2 Cr 2 Interact with customers in a service delivery context