Participants' knowledge of communication will grow so they will appreciate the importance of asking the right questions and giving the correct responses in a variety of situations.
NZQA unit 11818 Demonstrate and apply product and/or service knowledge
NZQA unit 9705 Give and respond to feedback
NZQA unit 9694 Demonstrate and apply knowledge of communication process theory
NZQA unit 11097 Listen to gain information in an interactive situation
NZQA unit 11831 Apply skills and qualities of a salesperson in a retail or distribution environment
NZQA unit 9681 Contribute in a group/team which has an objective