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Retail Skills 101

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Maintain positive customer service interactions in a retail environment while following safe work practices.

Complete at your own pace (Self-paced)

  • $189.75 incl. GST

Description

Employers need staff with these skills. Being safe, positive and helpful is mandatory for all staff to look after customers and keep the business healthy and safe. 

NZQA units covered

NZQA 11971 L 2 Cr 3 - Use safe work practices in a retail environment under supervision 
NZQA 11941 L2 Cr 2 - Establish and maintain positive customer service interactions in a retail environment
NZQA 11938 L2 Cr 5 - Assist customers to select goods and/or services