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Advanced Customer Service

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Become a retail superstar by using your new salesperson skills and customer service techniques.

Description

Learn the skills and qualities needed to become a confident customer service superstar.  Understand the importance of product knowledge and information and how to accommodate different behaviours and requirements.  

NZQA units covered

NZQA 11818 L 3 Cr 2 - Demonstrate and apply product and/or service knowledge

NZQA 11831 L 3 Cr 6 - Apply skills and qualities of a salesperson in a retail or distribution environment

NZQA 376 L 3 Cr 2 - Employ customer service techniques to accommodate customer behavioural styles in a workplace