Become a retail superstar by using your new salesperson skills and customer service techniques.
Learn the skills and qualities needed to become a confident customer service superstar. Understand the importance of product knowledge and information and how to accommodate different behaviours and requirements.
NZQA units covered
NZQA 11818 L 3 Cr 2 - Demonstrate and apply product and/or service knowledge
NZQA 11831 L 3 Cr 6 - Apply skills and qualities of a salesperson in a retail or distribution environment
NZQA 376 L 3 Cr 2 - Employ customer service techniques to accommodate customer behavioural styles in a workplace