X Factor Plus Level 2


This awesome, action-packed 4-day course will get you ready for your employment journey. we will take you through the induction programme of our simulated workplace, Sally’s Adventure Park.


Complete X Factor Plus Level 2 and get well equipped with essential written and oral communication skills, employment law knowledge and customer service skills. This will help you transition into work, to meet standards acceptable to employers. As a result, students will have confidence and feel prepared to enter any industry.

NZQA units covered

NZQA 24871 L2 Cr 2 Complete complex forms

NZQA 1979 L 2 Cr 3 Describe employment agreements

NZQA 377 L2 Cr 2 Demonstrate knowledge of diversity in workplaces

NZQA 7123 L2 Cr 3 Apply a problem-solving method to a problem

NZQA 9677 L2 Cr 3 Communicate in a team or group which has an objective

NZQA 11941 L 2 Cr 2 Establish and maintain positive customer service interactions in a retail environment

NZQA 57 L 2 Cr 2  Provide customer service

NZQA 28145 L 2 Cr 2 Interact with customers in a service delivery context