Become a retail superstar by using your new salesperson skills and customer service techniques.
Another hands-on, practical course full of role play and fun. This programme takes students to the next level in customer service – teaching them the value of product knowledge and how to use this to increase their sales.
NZQA units covered
NZQA 11818 L 3 Cr 2 Demonstrate and apply product and/or service knowledge, NZQA 11831 L 3 Cr 6 Apply skills and qualities of a salesperson in a retail or distribution environment