Learn a wide range of skills related to customer service. Crucial for any industry!
The service industry requires you to have a wide range of skills. This starter package will give the best start! This is a great mix of theory and practical assessments. Will suit anyone that wants to work in hospitality, retail or travel and tourism.
NZQA units covered
NZQA 14466 L2 Cr 2 Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality industry
NZQA 14496 L2 Cr 2 Provide customer with information about an establishment in the hospitality industry
NZQA 28145 L2 Cr 2 Interact with customers in a service delivery context
NZQA 11968 L2 Cr 4 Demonstrate and apply knowledge of legislation applicable to sale of goods and services