Understand Customer Service


Learn a wide range of skills related to customer service. Crucial for any industry!

Complete at your own pace (Self-paced)

  • $189.75 incl. GST


The service industry requires you to have a wide range of skills. This starter package will give the best start! This is a great mix of theory and practical assessments. Will suit anyone that wants to work in hospitality, retail or travel and tourism.

NZQA units covered

NZQA 14466 L2 Cr 2 Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality industry 

NZQA 14496 L2 Cr 2 Provide customer with information about an establishment in the hospitality industry 

NZQA 28145 L2 Cr 2 Interact with customers in a service delivery context

NZQA 11968 L2 Cr 4 Demonstrate and apply knowledge of legislation applicable to sale of goods and services