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 LIVE Online Courses

Licence Controller Qualification (LCQ)

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Level 4 | 1 day workshop (w Pre Assessment Project to complete) | $189 incl GST

This course is for duty managers and hospitality staff to gain their Licence Controller Qualification [LCQ].

It is a legal requirement for any business that sells alcohol to always have a Duty Manager on duty at all times. LCQ is also an essential qualification for those required to apply or renew their Duty Manager’s Certificate.

Our industry-expert tutors bring the subject alive with real life stories and experiences, making learning fun and enjoyable.

This is a nationally recognised qualification which guarantees participants will gain the following learning outcomes upon completion.

In this course you will learn how to:
Gain valuable knowledge for working in the Hospitality industry and any Licensed premise
Know the requirements for the Licence Controller Qualification and consequences for selling and serving alcohol
Understand the legal requirements and implications of the Sale and Supply of Alcohol Act 2012
Learn what is means to be a responsible host and the importance of keeping your customers and community safe
Learn requirements and responsibilities of a Duty Manager when overseeing the sale of alcohol
Understand the purpose and functions of licensing bodies and their roles
Know the effects of alcohol and the impact it can have for a Licensed Premise
Learn to recognize behaviours that indicate intoxication and know techniques to be able to intervene responsibly
Learn to deal with situations effectively whilst maintaining customer and staff safety.

NZQA unit 4646 v10 | L4 Cr2
Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises

NZQA unit 16705 v6 | L4 Cr3
Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises

Comprehensive Food Safety

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Level 2 & 3 | 1 day workshop | $169 incl GST

Great course for supervisors and managers in any business that sells, serves or prepares food.

Learn about working with and managing a Food Control Plan – compliance will become easy when you learn the steps to take.

Our industry-expert tutors bring the subject alive with real life stories and experiences, making learning fun and enjoyable. This is a nationally recognised qualification which guarantees participants will gain the following learning outcomes upon completion.

In this course you will learn how to:
Understand the food safety measures as required by the Food Act 2014
Know compliance requirements for a Food Control Plan
Know correct and safe food practices and control methods used in the industry
Learn to identify contamination hazards in a food business
Gain in-depth understanding of methods used to control hazards that cause food-borne illness and food spoilage
Learn methods to maintain effective personal hygiene and correct practices when working with food
Gain an understanding of the critical control points in a food business and able to take corrective action if required.
Know the importance of food safety principles and the requirements for safe food.

Optional NZQA units available
NZQA unit 20666 v6 | L2 Cr2
Demonstrate basic knowledge of contamination hazards and control methods used in a food business

NZQA unit 167 v8 | L2 Cr4
Practise food safety methods in a food business under supervision

NZQA unit 168 v7 | L3 Cr4
Demonstrate knowledge of food contamination hazards, and control methods used in a food business

 

Hospitality Skills Essentials L2

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Level 2 | 1 day workshop | $189 inc GST

A fantastic entry-level course covering all the essential skills needed to understand what it means to contribute to a safe working environment.

Workplace safety is everyone’s responsibility – from preparing the food correctly, to following policies and procedures, to identifying any potential hazards.

In this course you will learn how to:
Gain entry-level knowledge for those wanting to work in the Hospitality Industry
Gain basic understanding of food safety practices; including reducing food contamination hazards and preventing of cross-contamination of food
Learn how to maintain excellent personal hygiene and food handling standards
Understand the importance of workplace policies and procedures and following workplace requirements
Know how to identify and report emergency procedures and manage emergency situations
Know the benefit and value for the customer when it comes to product knowledge
Learn to identify features and characteristics for products sold, and to effectively match these to the customers’ needs and enquiry
Gain knowledge and understanding of legislative requirements for the Food and Customer Service Industry.

NZQA unit 20666 v6 | L2 Cr2
Demonstrate basic knowledge of contamination hazards and control methods used in a food business

NZQA unit 14466 v6 | L2 Cr2
Demonstrate knowledge of maintaining a safe and secure environment for people in the Hospitality industry

NZQA unit 28301 v3 | L2 Cr5
Demonstrate knowledge of products and product information in a retail environment

Success in Retail

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Level 2 | 1 day workshop | $189 inc GST

Learn the importance of effective communication and product knowledge to be successful in retail.

You will discover the significance of product knowledge and delve into elements of fraud, theft and how effective communication can alter the success of the workplace.

You will walk away from this course confident in knowing:
Develop effective verbal communication skills
Develop product knowledge
Deal with customer enquiries successfully
Learn essential selling techniques
Know legislative requirements in retail industry
Know practices to detect staff, customer and suppliers’ theft and fraud
Know measures for preventing theft and fraud happening in the workplace
Know legal requirements and rights for those suspected of theft and fraud

NZQA unit 28301 v3 | L2 Cr5
Demonstrate knowledge of products and product information in a retail environment.

NZQA unit 24997 v4 | L2 Cr5
Demonstrate knowledge of theft and fraud in a retail or distribution environment

Self-Management

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Level 2 | 1 day workshop | $189 inc GST

Learn multiple strategies to manage your time, stress and group projects.

You will become a more effective employee by understanding the benefits of working in a diverse team, gaining knowledge on the processes required to use your time more effectively and ways to reduce stress.

In this course you will learn how to:
Learn methods to becoming an effective employee
Develop the ability to work in a diverse team
Understand the benefits of having diversity at school, workplace or at home
Know procedures to manage time effectively
Learn to prioritise and organise time successfully
Understand sources and consequences of stress
Know ways and strategies to manage and overcome stress
Learn how to approach stress head-on with effective results

NZQA unit 377 v8 | L2 Cr2
Demonstrate knowledge of diversity in workplaces

NZQA unit 12349 v6 | L2 Cr3
Demonstrate knowledge of time management

NZQA unit 12355 v6 | L2 Cr3
Describe strategies for managing stress

Hospitality Skills Essentials L3

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Level 3 | 1 day workshop | $189 inc GST

Already working in hospitality and want to upskill?
This is the course for you!

You will learn the importance of correct kitchen practices, the history of coffee, the responsibility that comes with the serving of alcohol and more!

You will become an essential employee of any hospitality business by earning this Level 3 hospitality qualification.

In this course you will learn how to:
Learn essential transferable skills for this thriving industry
Learn how to comply with the Food Act 2014, and manage Food Control Plan
Understand common sources and prevention of food-borne illnesses and food spoilage
Gain knowledge of coffee bean origins, as well as correct storage, handling, roasting and blending processes
Learn quality control requirements for ingredients used for espresso beverages
Know how to be a responsible host and the importance of keeping your customers and community safe
Gain valuable knowledge for working in the Hospitality industry and any Licensed premise
Understand the legal requirements of the Sale and Supply of Alcohol Act 2012

NZQA unit 168 v7 | L3 Cr4
Demonstrate knowledge of food contamination hazards, and control methods used in a food business

NZQA unit 17284 v6 | L3 Cr3
Demonstrate knowledge of coffee origin and production

NZQA unit 4645 v9 | L3 Cr2
Demonstrate knowledge of maintaining a responsible drinking environment as a server in licensed premises

Manage Workplace Drug & Alcohol Impairment

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Level 3 | 1 day workshop | $189 inc GST

Learn how to recognise the signs that someone may be impaired and putting workplace safety at risk.

Many substances impair judgement and compromise your safety at work. Understand the different drug classifications, offences and penalties in terms of the Misuse of Drugs Act 1975. The behaviours and protocols that are used when dealing with individuals under the influence of substances will be explained. You will gain an understanding of how this can not only affect the individual as an employee, but also the wider community.

In this course you will learn how to:
Know consequences of drug and alcohol use in the workplace on staff safety
Know consequences for an employee under the influence at work
Understand how substance impairment in the workplace can affect future employment
Know and understand the behaviours and protocols required in the workplace
Understand the classifications of drugs, offences, and penalties
Learn organizational policies and procedures on how drug and/or alcohol related problems are managed
Learn what help is available for dealing with substance abuse

NZQA unit 22316 v6 | L3 Cr4
Demonstrate knowledge of the management of drug and alcohol-related problems in the workplace

Workplace Communication

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Level 3 | 1 day workshop | $189 inc GST

Learn the art of communication and how to overcome barriers.

Communication is an important factor in every day life and has many different channels. Discover ways to overcome barriers in communication and learn the solutions for becoming a more effective communicator.

In this course you will learn how to:
Develop effective and efficient communication skills
Learn solutions to overcoming communication barriers
Develop understanding of cross-cultural communication and its significance
Learn the art of reading and understanding body-language and non-verbal communication
Develop attentive and active listening skills
Able to effectively convey and receive messages in person, as well as digitally
Learn to give and receive feedback
Boost confidence in workplace communication skills

NZQA unit 9694 v8 | L3 Cr 4
Demonstrate and apply knowledge of communication process theory

Store Detective

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Level 3 | 1 day workshop | $189 inc GST

Learn the ins and outs of being a Store Detective!

By taking this course you will be able to reduce both staff & customer theft and fraud in a retail or distribution environment.

In this course you will learn how to:
Identify theft and fraud in the workplace
Learn how to protect merchandise
Know the legal definitions of theft and fraud in retail and distribution
Know practices to detect staff theft and fraud
Knowledge of ways to reduce staff theft and fraud
Know the consequences for customers convicted of theft and fraud
Understand consequences of theft and fraud from an employer
Understand how employee theft can affect an employee’s future social and employment opportunities
Understanding of the Crimes Act 1961 and legal requirements

NZQA unit 24996 v2 | L3 Cr3
Explain the legal definitions and consequences of theft and fraud in a retail or distribution environment.

NZQA unit 24999 v4 | L3 Cr4
Explain practices to detect and reduce staff theft and fraud in a retail or distribution environment

Responsible Mixology

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Level 3 | 1 day workshop | $189 inc GST

A taster for anyone wanting to work in the hospitality industry.

Learn knowledge of alcoholic and non-alcoholic beverages and how these are presented in the industry. Understand the importance of being a responsible host to keep your customers, staff and community safe.

In this course you will learn how to:
Learn what is means to be a responsible host
Understand the importance of keeping your customers and community safe
Gain valuable knowledge relevant to the Hospitality industry and any Licensed premise
Develop effective communication skills and ways of defusing a diverse range of situations eg. Identifying intoxication
Understanding the legal requirements of the Sale and Supply of Alcohol Act 2012
Know the characteristics of the different alcoholic and non-alcoholic beverages available and how these are presented in the industry
Learn the tools and equipment used for service of beverages
Learn preparation methods for a range of beverages, including cocktails and mocktails

NZQA unit 4645 v9 | L3 Cr2
Demonstrate knowledge of maintaining a responsible drinking environment as a server in licensed premise

NZQA unit 14420 v7 | L3 Cr3
Demonstrate knowledge of alcoholic and non-alcoholic beverages

 Make today the day to learn something new”
– unknown

We offer LIVE Online classes to students located anywhere in New Zealand.