This course is for duty managers and hospitality staff to gain their Licence Controller Qualification [LCQ].
It is a legal requirement for any business that sells alcohol to always have a Duty Manager on duty at all times. LCQ is also an essential qualification for those required to apply or renew their Duty Manager’s Certificate.

Our industry-expert tutors bring the subject alive with real life stories and experiences, making learning fun and enjoyable.

This is a nationally recognised qualification which guarantees participants will gain the following learning outcomes upon completion.

In this course you will learn how to:
• Gain valuable knowledge for working in the Hospitality industry and any Licensed premise
• Know the requirements for the Licence Controller Qualification and consequences for selling and serving alcohol
• Understand the legal requirements and implications of the Sale and Supply of Alcohol Act 2012
• Be a responsible host and the importance of keeping your customers and community safe
• Learn requirements and responsibilities of a Duty Manager when overseeing the sale of alcohol
• Understand the purpose and functions of licensing bodies and their roles
• Know the effects of alcohol and the impact it can have for a Licensed Premise
• Recognize behaviours that indicate intoxication and know techniques to be able to intervene responsibly
• Deal with situations effectively whilst maintaining customer and staff safety.

Essential training for anyone working with food eg. Community groups, volunteering in a kitchen or on the Marae. This workshop meets the compulsory training requirements needed.

Essential training for all food handlers under the Food Act 2014 - from market stalls, cafes and restaurants to senior living and child care centers. This is a very practical look at the food handler and their responsibilities under the Act.

An interactive workshop aimed at motivating and inspiring excellence in leading a team - ideal for any employers that want to grow, excite and encourage their staff to become an effective team leader.

We all know someone who is a natural born leader; but it’s time we unpack what skills they have and how they do it! This workshop will give you the tools you need to become a better communicator and listener, understand different leadership styles and personality types. Learn how to walk the walk and implement these skills to become that inspirational leader you were always meant to be!

Learn the art of communication and how to overcome barriers.
Communication is an important factor in everyday life and has many different channels. Discover ways to overcome barriers in communication and learn the solutions for becoming a more effective communicator.

Come and explore the life of Elder Care.
Working in Elder Care is very rewarding, and this course that will give you an overview of what it could be like to work in this sector.
Some reasons why you should work in Elder Care:
• The ability to make a difference
• Meet new and interesting people
• Every day is different
• Genuine appreciation
• A real sense of purpose
• Wide-ranging career options

It’s important to have a strong understanding of the Sale and Supply of Alcohol Act 2012. This interactive half-day workshop is ideal for you and your staff, which will help grow your business and upskill your team.

This essential 3-4 hour workshop reinforces the importance of host responsibility and teaches the skills and strategies needed to deal with more complicated situations as they arise. Gain an understanding around the importance of communicating effectively and ways to deal with customers that are under the influence.

An interactive workshop aimed at motivating and inspiring excellence in leading a team - ideal for any employers that want to grow, excite and encourage their staff to become an effective team leader.

We all know someone who is a natural born leader; but it’s time we unpack what skills they have and how they do it! This workshop will give you the tools you need to become a better communicator and listener, understand different leadership styles and personality types. Learn how to walk the walk and implement these skills to become that inspirational leader you were always meant to be!

Learn the ins and outs of being a Store Detective!
By taking this course you will be able to reduce both staff & customer theft and fraud in a retail or distribution environment.

In this course you will learn how to:
• Identify theft and fraud in the workplace
• Protect merchandise
• Define theft and fraud in retail and distribution
• Detect staff theft and fraud
• Reduce staff theft and fraud
• Know the consequences for customers convicted of theft and fraud
• Understand consequences of theft and fraud for an employer
• Understand how employee theft can affect an employee’s future social and employment opportunities
• Understand the Crimes Act 1961 and legal requirements

This workshop is a journey of discovery. Learners are educated on how to keep themselves safe at work and what to do if there are other workers with drug and/or alcohol related problems, and putting workplace and their own safety at risk.

Learn how to recognise the signs that someone may be impaired and putting workplace safety at risk.
Many substances impair judgement and compromise your safety at work. Hear about different drug classifications, offences and penalties in terms of the Misuse of Drugs Act 1975. The behaviours and protocols that are used when dealing with individuals under the influence of substances will be explained. You will gain an understanding of how this can not only affect the individual as an employee, but also the community.

2hrs shorter than the Foundation First Aid course - First Aid Refresher is just that, a course to refresh
a learner’s knowledge. As such, there is no specific assessments. However, learners will be observed
completing some practical scenarios in CPR, choking, traumatic injuries and medical emergencies.
Learners are expected to fully participate in every aspect of the course. This can include practical
scenarios, group discussions or tabletop exercises.

• Meets WorkSafe NZ requirements for first aid training.
• It will give you a First Aid Refresher certificate that is valid for 2 years

NZ First Aid Cert is a 12hr course that covers the NZQA unit standards 6401, 6402 and 6400. This
course is held over 1.5 days for general courses or 2 school days for schools.
In addition, this course has further focus on managing first aid in emergency situations. There is
some teaching focused on Anaphylaxis, managing multiple patients, head injuries, environmental
conditions (hyper and hypothermia), spinal injuries, and eye injuries.
This course includes all course content from the Provide Basic Life Support and Foundation First Aid
courses. Learners must demonstrate their knowledge of managing first aid in emergencies, by managing 1
situation with 2 patients and the help of 1 bystander.

All assessments are scenario based.
• Eligible for NZQA unit standards 6401, 6402 and 6400.
• Meets WorkSafe NZ requirements for first aid training.
• It will give you a NZ First Aid Certificate that is valid for 2 years

This course is for duty managers and hospitality staff to gain their Licence Controller Qualification [LCQ].
It is a legal requirement for any business that sells alcohol to always have a Duty Manager on duty at all times. LCQ is also an essential qualification for those required to apply or renew their Duty Manager’s Certificate.

Our industry-expert tutors bring the subject alive with real life stories and experiences, making learning fun and enjoyable.

This is a nationally recognised qualification which guarantees participants will gain the following learning outcomes upon completion.

In this course you will learn how to:
• Gain valuable knowledge for working in the Hospitality industry and any Licensed premise
• Know the requirements for the Licence Controller Qualification and consequences for selling and serving alcohol
• Understand the legal requirements and implications of the Sale and Supply of Alcohol Act 2012
• Be a responsible host and the importance of keeping your customers and community safe
• Learn requirements and responsibilities of a Duty Manager when overseeing the sale of alcohol
• Understand the purpose and functions of licensing bodies and their roles
• Know the effects of alcohol and the impact it can have for a Licensed Premise
• Recognize behaviours that indicate intoxication and know techniques to be able to intervene responsibly
• Deal with situations effectively whilst maintaining customer and staff safety.

Describe the role and functions of the Health and Safety Representative in a New Zealand workplace

People awarded with this unit standard will be able to:
Explain the role and functions of the Health and Safety Representative under the Health and Safety at Work Act 2015 and its Regulations;
Explain the role of a Health and Safety Representative and advocate for workers;
Identify the obligations of a PCBU and WorkSafe New Zealand towards the Health and Safety Representative;
Describe the risk management process and the importance of communication with workers and management;
Describe the purpose, procedures and obligations applicable to a Provisional Improvement Notice (PIN); and
Describe the rights and process for ceasing unsafe work.

Come and Come and explore the life of Elder Care.
Working in Elder Care is very rewarding, and this course that will give you an overview of what it could be like to work in this sector.
Some reasons why you should work in Elder Care:
• The ability to make a difference
• Meet new and interesting people
• Every day is different
• Genuine appreciation
• A real sense of purpose
• Wide-ranging career optionsexplore the life of Elder Care.
Working in Elder Care is very rewarding, and this course that will give you an overview of what it could be like to work in this sector.
Some reasons why you should work in Elder Care:
• The ability to make a difference
• Meet new and interesting people
• Every day is different
• Genuine appreciation
• A real sense of purpose
• Wide-ranging career options

Apply health and safety risk assessment to a job role

People credited with this unit standard are able to describe the principles of health and safety risk assessment; and apply health and safety risk assessment to a job role in accordance with regulatory requirements and industry good practice.

This course is for duty managers and hospitality staff to gain their Licence Controller Qualification [LCQ].
It is a legal requirement for any business that sells alcohol to always have a Duty Manager on duty at all times. LCQ is also an essential qualification for those required to apply or renew their Duty Manager’s Certificate.

Our industry-expert tutors bring the subject alive with real life stories and experiences, making learning fun and enjoyable.

This is a nationally recognised qualification which guarantees participants will gain the following learning outcomes upon completion.

In this course you will learn how to:
• Gain valuable knowledge for working in the Hospitality industry and any Licensed premise
• Know the requirements for the Licence Controller Qualification and consequences for selling and serving alcohol
• Understand the legal requirements and implications of the Sale and Supply of Alcohol Act 2012
• Be a responsible host and the importance of keeping your customers and community safe
• Learn requirements and responsibilities of a Duty Manager when overseeing the sale of alcohol
• Understand the purpose and functions of licensing bodies and their roles
• Know the effects of alcohol and the impact it can have for a Licensed Premise
• Recognize behaviours that indicate intoxication and know techniques to be able to intervene responsibly
• Deal with situations effectively whilst maintaining customer and staff safety.

Great course for supervisors and managers in any business that sells, serves or prepares food.
Learn about working with and managing a Food Control Plan - compliance will become easy when you learn the steps to take.
Our industry-expert tutors bring the subject alive with real life stories and experiences, making learning fun and enjoyable. This is a nationally recognised qualification which guarantees participants will gain the following learning outcomes upon completion.

In this course you will learn how to:
• Understand the food safety measures as required by the Food Act 2014
• Know compliance requirements for a Food Control Plan
• Know correct and safe food practices and control methods used in the industry
• Identify contamination hazards in a food business
• Gain in-depth understanding of methods used to control hazards that cause food-borne illness and food spoilage
• Maintain effective personal hygiene and correct practices when working with food
• Understand the critical control points in a food business and able to take corrective action if required.
• Know the importance of food safety principles and the requirements for safe food.

Great course for supervisors and managers in any business that sells, serves or prepares food. Essential training under the Food Act 2014.

Learn about working with & managing the Food Control Plan - compliance will be easy when you learn the steps to take! Walk away feeling confident knowing about the control methods used in a food business, ways to minimize contamination, and know what is required under the Food Act 2014.

This course is for duty managers and hospitality staff to gain their Licence Controller Qualification [LCQ].
It is a legal requirement for any business that sells alcohol to always have a Duty Manager on duty at all times. LCQ is also an essential qualification for those required to apply or renew their Duty Manager’s Certificate.

Our industry-expert tutors bring the subject alive with real life stories and experiences, making learning fun and enjoyable.

This is a nationally recognised qualification which guarantees participants will gain the following learning outcomes upon completion.

In this course you will learn how to:
• Gain valuable knowledge for working in the Hospitality industry and any Licensed premise
• Know the requirements for the Licence Controller Qualification and consequences for selling and serving alcohol
• Understand the legal requirements and implications of the Sale and Supply of Alcohol Act 2012
• Be a responsible host and the importance of keeping your customers and community safe
• Learn requirements and responsibilities of a Duty Manager when overseeing the sale of alcohol
• Understand the purpose and functions of licensing bodies and their roles
• Know the effects of alcohol and the impact it can have for a Licensed Premise
• Recognize behaviours that indicate intoxication and know techniques to be able to intervene responsibly
• Deal with situations effectively whilst maintaining customer and staff safety.

Learn how to recognise the signs that someone may be impaired and putting workplace safety at risk.
Many substances impair judgement and compromise your safety at work. Understand the different drug classifications, offences and penalties in terms of the Misuse of Drugs Act 1975. The behaviours and protocols that are used when dealing with individuals under the influence of substances will be explained.
You will gain an understanding of how this can not only affect the individual as an employee, but also the wider community.

In this course you will learn how to:
• Know consequences of drug and alcohol use in the workplace on staff safety
• Know consequences for an employee under the influence at work
• Understand how substance impairment in the workplace can affect future employment
• Know and understand the behaviours and protocols required in the workplace
• Understand the classifications of drugs, offences, and penalties
• Learn organizational policies and procedures on how drug and/or alcohol related problems are managed
• Learn what help is available for dealing with substance abuse

Learn the art of communication and how to overcome barriers.
Communication is an important factor in every day life and has many different channels. Discover ways to overcome barriers in communication and learn the solutions for becoming a more effective communicator.

In this course you will learn how to:
• Develop effective and efficient communication skills
• Learn solutions to overcoming communication barriers
• Understand cross-cultural communication and its significance
• Learn the art of reading and understanding body-language and non-verbal communication
• Develop attentive and active listening skills
• Effectively convey and receive messages in person, as well as digitally
• Learn to give and receive feedback
• Boost confidence in workplace communication skills

Great course for supervisors and managers in any business that sells, serves or prepares food. Essential training under the Food Act 2014.

Learn about working with & managing the Food Control Plan - compliance will be easy when you learn the steps to take! Walk away feeling confident knowing about the control methods used in a food business, ways to minimize contamination, and know what is required under the Food Act 2014.

Apply health and safety risk assessment to a job role

People credited with this unit standard are able to describe the principles of health and safety risk assessment; and apply health and safety risk assessment to a job role in accordance with regulatory requirements and industry good practice.

Learn how to recognise the signs that someone may be impaired and putting workplace safety at risk.
Many substances impair judgement and compromise your safety at work. Understand the different drug classifications, offences and penalties in terms of the Misuse of Drugs Act 1975. The behaviours and protocols that are used when dealing with individuals under the influence of substances will be explained.
You will gain an understanding of how this can not only affect the individual as an employee, but also the wider community.

In this course you will learn how to:
• Know consequences of drug and alcohol use in the workplace on staff safety
• Know consequences for an employee under the influence at work
• Understand how substance impairment in the workplace can affect future employment
• Know and understand the behaviours and protocols required in the workplace
• Understand the classifications of drugs, offences, and penalties
• Learn organizational policies and procedures on how drug and/or alcohol related problems are managed
• Learn what help is available for dealing with substance abuse

Describe the role and functions of the Health and Safety Representative in a New Zealand workplace

People awarded with this unit standard will be able to:
Explain the role and functions of the Health and Safety Representative under the Health and Safety at Work Act 2015 and its Regulations;
Explain the role of a Health and Safety Representative and advocate for workers;
Identify the obligations of a PCBU and WorkSafe New Zealand towards the Health and Safety Representative;
Describe the risk management process and the importance of communication with workers and management;
Describe the purpose, procedures and obligations applicable to a Provisional Improvement Notice (PIN); and
Describe the rights and process for ceasing unsafe work.

Essential training for anyone working with food eg. Community groups, volunteering in a kitchen or on the Marae. This workshop meets the compulsory training requirements needed.

Essential training for all food handlers under the Food Act 2014 - from market stalls, cafes and restaurants to senior living and child care centers. This is a very practical look at the food handler and their responsibilities under the Act.

Learn the art of communication and how to overcome barriers.
Communication is an important factor in everyday life and has many different channels. Discover ways to overcome barriers in communication and learn the solutions for becoming a more effective communicator.

Basic Life Support is a 4hr course based on NZQA unit standard 6402 requirements.
This course is the most basic and focuses on CPR, choking and controlling life-threatening bleeding.
All learners will be assessed on CPR for adults or children and infants, choking for adults or children
and infants and controlling of severe bleeding and treatment of shock. All assessments are scenario
based where learners must demonstrate their knowledge.

• Eligible for NZQA unit standards 6402.
• Meets WorkSafe NZ requirements for first aid training.
• It will give you a Basic Life Support certificate that is valid for 2 years

This 1 day first aid course is ideal for anyone wanting to learn the basics of first aid.
This course includes all course content from the Provide Basic Life Support course and covers the
NZQA unit standards 6401 and 6402. This course has a further focus on providing first aid for traumatic
injuries (burns, fractures, dislocations, soft tissue injuries and poisoning) and medical emergencies
(heart attacks, diabetic emergency, asthma attack, seizure and stroke).

In addition, for ITS courses an awareness of Anaphylaxis is also taught on this course
• Eligible for NZQA unit standards 6401 and 6402.
• Meets WorkSafe NZ requirements for first aid training.
• It will give you a Foundation First Aid certificate that is valid for 2 years

'- Theory: Yes
- Practical: No

Learn the means to explain practices used to detect and reduce theft and fraud.

Learn the ins and outs of being a Store Detective! This is a great course that will provide you with the means to explain practices used to detect and reduce staff and customer theft n fraud in a retail or distribution environment. You’ll learn the legal definitions, terminology used and the consequences that can occur.

In this course you will learn how to:
• Identify theft and fraud in the workplace
• Learn how to protect merchandise
• Know the legal definitions of theft and fraud in retail and distribution
• Know practices to detect staff theft and fraud
• Knowledge of ways to reduce staff theft and fraud
• Know the consequences for customers convicted of theft and fraud
• Understand consequences of theft and fraud from an employer
• Understand how employee theft can affect an employee’s future social and employment opportunities
• Understand the Crimes Act 1961 and legal requirements

This half day course is ideal for people who are looking after children in their own home or daycare
centres. It focuses on Basic First Aid requirements specifically for infants and children

• Meets WorkSafe NZ requirements for first aid training.
• It will give you a Child First Aid certificate that is valid for 2 years