**NEW** 3-Step Learning with ITS
An exciting 3-Step Delivery Method
that allows any student to gain valuable knowledge & skills on selected ITS Courses, Programmes & Micro-Credentials, consisting of up to 22 Level 2 or 3 credits
1
Students first attend an interactive and engaging 2-Day Induction Workshop.
2
Students gain work experience by working in a local business (organised by the client/school) – all required observations will be completed in work placement using our fabulous ITS user-friendly resources.
3
Following work placement completion, Students complete the final assessment/s self-paced – ITS marks these
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"Students achieve academic success and important life and employment-related skills that increase their self-confidence, self-belief and drive to succeed"
- NZQA October, 2024
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LIVE ONLINE
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Advanced Customer Service
Correspondence (Online)
Self-Paced*
NZQA Level 3
Turn good service into great service.
Designed for those with some industry experience, this course refines communication, product knowledge, and behavioural-style awareness. Learners build confidence in handling complex customer needs and gain the professional polish that employers value.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
11818 | 4 credits
Demonstrate and apply product or service knowledge in a service delivery workplace
11831 | 6 credits
Apply skills and qualities of a salesperson in a retail or distribution environment
376 | 2 credits
Employ customer service techniques to accommodate customer behavioural styles in a workplace
Group Only
$159 excl GST pp
Alcohol Managers Course (LCQ)
Live online
1 Day Workshop (9am-3pm)*
NZQA Level 3, NZQA Level 4
Your complete LCQ training solution.
This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.
- Theory: Yes
- Practical: No
NB: LIVE Online
Delivered as a one-day workshop, with learners completing the remainder of assessments independently the next day.
NZQA units Included:
4645 | 2 credits
(Level 3)
Demonstrate knowledge of maintaining a responsible drinking environment as a server in licensed premises
4646 | 2 credits
(Level 4)
Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises
16705 | 3 credits
(Level 4)
Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises
Group Only
Bartenders Kickstarter
Face-to-face
2 Days (9am-3pm)
NZQA Level 3
Give aspiring bartenders the head start they need.
Through roleplay and practical activities in Seaside Sally’s, learners develop product knowledge, host responsibility, and customer-engagement skills. The course introduces responsible alcohol service and prepares participants to work safely and professionally in licensed environments.
NZQA units Included:
21853 | 5 credits
Provide hospitality sales and service opportunities to customers
4645 | 2 credits
Demonstrate knowledge of maintaining a responsible drinking environment as a server in a
licensed premise
14420 | 3 credits
Describe alcoholic and non-alcoholic beverages
Group Only
Advanced Customer Service
Face-to-face
2 Days (9am-3pm)
NZQA Level 3
Turn good service into great service.
Designed for those with some industry experience, this course refines communication, product knowledge, and behavioural-style awareness. Learners build confidence in handling complex customer needs and gain the professional polish that employers value.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:
11818 | 4 credits
Demonstrate and apply product or service knowledge in a service delivery workplace
11831 | 6 credits
Apply skills and qualities of a salesperson in a retail or distribution environment
376 | 2 credits
Employ customer service techniques to accommodate customer behavioural styles in a workplace
Group Only
Alcohol Managers Course (LCQ)
Correspondence (Online)
Self-Paced*
NZQA Level 3, NZQA Level 4
Your complete LCQ training solution.
This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.
- Theory: Yes
- Practical: No
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
4645 | 2 credits
(Level 3)
Demonstrate knowledge of maintaining a responsible drinking environment as a server in licensed premises
4646 | 2 credits
(Level 4)
Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises
16705 | 3 credits
(Level 4)
Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises
Group Only
$159 excl GST pp
Business Communication 101
Correspondence (Online)
Self-Paced*
NZQA Level 3
Enhance professional communication and confidence.
This course teaches how to write formal correspondence, minutes, and reports, and how to conduct interviews effectively. Learners practise structured communication that conveys ideas clearly and professionally – a valuable skillset for any business environment.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
11095 | 3 credits
Write business correspondence to convey complex ideas and/or information
1296 | 3 credits
Conduct informal interviews
3494 | 3 credits
Write minutes for a formal meeting
Group Only
$125 excl GST pp
Alcohol Managers Course (LCQ)
Face-to-face
2 Days (9am-3pm)
NZQA Level 3, NZQA Level 4
Your complete LCQ training solution.
This course delivers all knowledge required for the Licence Controller Qualification, including host responsibility and legal compliance under the Sale and Supply of Alcohol Act 2012. Led by industry-expert tutors who share real-world insights, it’s a must for anyone progressing toward a Duty Manager’s Certificate.
- Theory: Yes
- Practical: No
NZQA units Included:
4645 | 2 credits
(Level 3)
Demonstrate knowledge of maintaining a responsible drinking environment as a server in licensed premises
4646 | 2 credits
(Level 4)
Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises
16705 | 3 credits
(Level 4)
Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises
Group Only
Barista 101
Face-to-face
2 Days (9am-3pm)
NZQA Level 2, NZQA Level 3
Discover the art and science of coffee.
A practical, two-day introduction to barista work — covering everything from coffee origins and bean production to espresso preparation and milk texturing. Learners gain hands-on experience producing quality drinks while building industry knowledge and confidence.
NZQA units Included:
17285 | 4 credits
(level 2)
Demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages under supervision
17284 | 3 credits
(level 3)
Demonstrate knowledge of coffee origin and production
Group Only
Business Communication Kickstarter
Correspondence (Online)
Self-Paced*
NZQA Level 3
A confidence-building introduction to professional communication.
Learners practise speaking to groups, communicating with diverse people, and conducting interviews. This practical starter develops cultural awareness and presentation skills – ideal for those preparing to represent their organisation or community.
- Theory: Yes
- Practical: Yes (workplace or simulated)
NB: Self-Paced
All student learning and assessment material is online with 8-weeks to successfully complete
NZQA units Included:
1304 | 2 credits
Communicate with people from other cultures
1307 | 3 credits
Speak to a known audience in a predictable situation
1296 | 3 credits
Conduct informal interviews
Group Only
$125 excl GST pp
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Address
Head Office | Palmerston North campus
– Level 1, 515 Main Street, Palmerston North, 4410
0800 464 487
Info
0800 464 487