ITS Upskilling

As an award winning provider, we take pride in the quality of our training. Our tutors are skilled and passionate, ensuring a high level of customer care.  We offer nationally accredited qualifications across a range of industries to ensure compliance. These include: compulsory food safety unit standards, Licence Controller courses, barista courses, security training (COA), leadership and customer service skills.

Our tutors are flexible and responsive and can travel to smaller centres to deliver training.

Hospitality

Bartenders ABC

This is a programme of must-have service industry skills that will give you the edge to being successful in the hospitality/service industry. Three days of interactive learning and role-play in the context of Seaside Sally’s will give you an understanding of the real expectations of the industry and hone your hospitality skills. The hands-on practice combines cocktail making activities with the safe, legal serving of customers. We supply all ingredients and bring all equipment.

3 Day workshop

Cafe & Retail Skills

Nearly every Café now has Retail, lots of Retail have Café so we have mixed it up. You can do a bit of both and decide which you like more. You will have fun with interactive learning that gets you working and learning in ‘Seaside Sally’s’ retail store and café, giving the opportunity to practice and apply new skills while learning. Get ahead and train to demonstrate to employers you are right for the job that you want in the future.

5 Day workshop

Cafe Basics

We need huge numbers of people trained to fill the needs of employers. The Hospitality industry is an exciting and rewarding one, Café Basics will give you a real taste of what it is like, and better prepare you for work placements. Successful work placements can be life changing. Like anything – preparation is the key.

3 Day workshop

Introduction to Customer Service

Essential training for all employees in any industry in New Zealand, this amazing two-day course builds the confidence to give great service and covers issues such as personal grooming and successful positive communication. Learn the five values of GREAT customer service and be a service star!

2 Day workshop

Service that Sells

A practical, interactive half day workshop delivered in-house and tailored to your business needs. It will motivate and inspire excellence from your team. This workshop has qualified for the NZTE Capability Development Voucher Scheme.

Half day

Wonderful World of Retail

Another hands-on, practical course full of role play and fun. This programme takes you to the next level in customer service – teaching you the value of product knowledge and how to use this to increase your sales.

2 Day workshop

Licence Controller Qualification

Become a certified manager in a licensed premise. This workshop is part of our NZQA approved Managing Licensed Premises Training Scheme and covers the LCQ - the training and certification you need in order to apply for a Manager's Certificate.

1 Day workshop

Host Responsibility

This is an interactive 3-4 hour workshop that reinforces the importance of host responsibility under the Sale and Supply of Alcohol Act 2012 and teaches the skills and strategies needed to deal with different situations as they arise.

3-4 Hour workshop

LCQ Refresher for Managers

LCQ Refresher course for Managers and licencees of licensed premises. It covers your obligations under Sale & Supply of Alcohol Act 2012 and how to manage a safe responsible environment for all.

1 Day workshop

Coffee

Barista Basics

This is an interesting course that will teach you foundation barista skills and equip you with the knowledge of why extracting the perfect shot is essential to being a great barista!

1 Day workshop

Coffee Essentials

This practical course covers unit standards about basic coffee methods and techniques. Topics covered are: espresso beverages, pressed and filtered coffee, brewing, machinery and equipment and serving. Over the two days you will complete both theory and practical assessments for all three units, with plenty of time allowed for learning and practice on the espresso machines and with the filter and coffee press equipment.

2 Day workshop

Food Safety

Basic Food Safety

Essential training for all food handlers - this workshop meets the compulsory training requirements of all food handlers under the Food Act 2014, from market stalls, cafes and restaurants to senior living and child care centers. Assessment to NZQA unit standards 167 or 20666 is available as an optional add on.

Half day workshop

Comprehensive Food Safety

This workshop is perfect for supervisors, managers, business owners, sole operators or anyone who wants to learn about managing food safety in their business. It includes and builds on our basic food safety workshop – looking at the logistics of working under a Food Control Plan.

1 Day workshop

Security

Security Mandatory Training (COA)

Security Mandatory Training (COA) for crowd controllers, personal guards, property guards.

2 Day workshop

Logistics & Distribution

Logistics & Distribution, Warehousing Basics

A great introduction to the world of logistics and distribution – over the course of this interactive programme, we will translate the jargon and help to turn what could be overwhelming technical terms into practical, everyday language. We will make sense of the technical and take the fear out of the unknown.

3 Day workshop

People Development

Essential Workplace Communication

Essential Workplace Communication - (X-Factor Plus Level 3) Your knowledge of communication develops, and you appreciate the importance of asking the right questions and giving appropriate responses in a variety of situations.

5 Day workshop

Essential Workplace Skills

Essential workplace skills - (X-Factor Plus Level 2) This programme is for anyone who likes fun and interactive learning.

5 Day workshop

Pathway to Employment

Pathway to Employment - (Interview Skills & Plan your Future) This is a great tool for anybody planning their next steps, whether it is deciding on their university major or preparing to join the workforce.

2 Day workshop