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ITS Upskilling Courses

First of all, we are an award winning provider that takes pride in the quality of our training. Because we make sure our tutors are skilled, passionate, caring & lots of fun to be around. As a result, we ensure the highest level of customer care. We offer nationally accredited qualifications across a range of industries to ensure compliance.

We provide the following courses. Compliant Basic & Comprehensive Food safety training. even more optional unit standards are available 167, 168 & 20666.  Licence Controller courses, barista courses, security training (COA), leadership and customer service skills.

Our tutors are flexible and travel to smaller organisations to deliver personal training.

Bartenders ABC - Level 3, 10 credits

Filled with must-have service industry skills that will give you the edge to work in the hospitality/service industry. Fun, interactive learning gives you real insight into the expectations of the industry and hone your hospitality skills. Make mocktails, learn service and selling skills and the safe, legal serving of alcohol to customers - employers are looking for these skills! NZQA units 21853 v5 C5, 4645 v9 C2, 14420 v7 C3 = 10 Credits. Hours 8:45am-3:15pm. Cost $299

2 Days

Cafe Counter Service L2 13 Credits.

We need huge numbers of people trained to fill the needs of employers. The Hospitality industry is an exciting and rewarding one. This course will give staff/learners a real taste of what it is like to work in a hospitality environment, and better prepare them for work. Includes Food safety, customer service, preparing and serving food and drinks, presenting self and premises to meet customers requirements. NZQA units 14440 v7 C2, 28145 v1 C2, 14425 v7 C5, 167 v8 C4 = C13. Hours 8:45am-3:15pm. Cost $310.50

2 Days

LCQ - Licence Controller Qualification

This course covers all the training, NZQA Units 4646 & 16705, Our tutors are fabulous industry experts and bring the subject alive in a creative fun way with real stories and experience. $249. Full training, assessment on day of course, free after course support, reassessments & extra help if needed. We order your LCQ Certificate from ServiceIQ so you can apply for a Manager's Certificate. Correspondence option available, check out the Correspondence menu to find out more.

1 Day workshop

LCQ - Licence Controller Qualification (Zoom Class)

This webinar covers all the training, NZQA Units 4646 & 16705, Our tutors are fabulous industry experts and bring the subject alive in a creative fun way with real stories and experience. $249. Full training, assessment on day of the webinar, free after course support, reassessments & extra help if needed. We order your LCQ Certificate from ServiceIQ so you can apply for a Manager's Certificate. Correspondence option available, check out the Correspondence menu to find out more.

1 Day Zoom Class

LCQ Refresher for Managers

LCQ Refresher course happens at the same time a LCQ - Licence Controller Qualification runs. This course is for Managers and licencees or others who are interested like committee members or shareholders. If you need an update on your obligations under Sale & Supply of Alcohol Act 2012 and how to manage a safe responsible environment for all, then this is the course for you. Cost: $150.00

1 Day workshop

Barista 101 - L2 & L3 7 Credits.

This is a fun and interesting course that will teach you foundation espresso skills which begin with the wonder of the Coffee Bean and its journey to the perfect cup of coffee. You will learn how to, and why extracting the perfect shot and texturing the milk There is also plenty of time for a hands-on learning experience, where participants will get practical training on how to make great coffee on the machines. NZQA units 17284 v6 C3, 17285 v9 C4 = C7. Hours 8:45am-3:15pm. Cost $299

2 days

Barista Basics

Come and learn how to make great coffee. Hands on the equipment and a lot of fun, no experience required. If you are looking for a short course that teaches the basics of using espresso equipment and making a good coffee this is the course to choose. Cost $175. Hours 9am till 4pm The day is very hands on and a lot of fun, no experience required. If your looking to get on machines and make a great coffee then come and learn the basics for a day with us.

1 Day workshop

Basic Food Safety

Essential training for all food handlers - this workshop meets the compulsory training requirements of all food handlers under the Food Act 2014, from market stalls, cafes and restaurants to senior living and child care centres. This is a very practical look at the food handler and their responsibilities under the Act. Assessment to NZQA unit standards 167 or 20666 is available as an optional add on $30 each during the registration process. Cost; $130. Hours; 9-12.30pm

Half day workshop

Basic Food Safety (Zoom Class)

Essential training for all food handlers - this workshop meets the compulsory training requirements of all food handlers under the Food Act 2014, from market stalls, cafes and restaurants to senior living and child care centres. This is a very practical look at the food handler and their responsibilities under the Act. Assessment to NZQA unit standards 167 or 20666 is available as an optional add on $30 each during the registration process. Cost; $130. Hours; 9-12pm

Half day Zoom Class

Comprehensive Food Safety

This workshop is perfect for supervisors, managers, business owners, sole operators or anyone who wants to learn about managing food safety in their business. It includes and builds on our basic food safety workshop – looking at the logistics of working under a Food Control Plan. Assessment to NZQA unit standards 167, 20666 or 168 are available as an optional add on $30 each during the registration process Cost; $190 includes gst Hours; 9am - 3:30pm

1 Day workshop

Comprehensive Food Safety (Zoom Class)

This workshop is perfect for supervisors, managers, business owners, sole operators or anyone who wants to learn about managing food safety in their business. It includes and builds on our basic food safety workshop – looking at the logistics of working under a Food Control Plan. Assessment to NZQA unit standards 167, 20666 or 168 are available as an optional add on $30 each during the registration process Cost; $190 includes gst Hours; 9am - 2:30pm

1 day Zoom Class

Security Mandatory Training (COA)

Security Mandatory Training (COA) for crowd controllers, personal guards, property guards. From October 1st 2013 guards who apply for a COA must complete the regulatory training before they can be issued with a full individual licence or a COA. However a temporary COA can be issued while the training is being completed. Temporary COAs are valid for 3 months only. To apply for your COA licence please visit the PSPLA website. Cost: $350. Hours: 8-5pm NB: application to PSPLA is not included.

2 Day workshop

Drug and Alcohol Awareness - L3 4 credits.

This workshop is a journey of discovery. Participants are enlightened on how to keep themselves safe at work and what to do if there are other workers with drug and/or alcohol related problems. As this is an area that is now very important under the new legislation, this course will add a valuable qualification to the CVs of your potential workplace leaders, or people going to work in small businesses that may not have policies in place under this area. NZQA 22316 v6 C4. Hours 8.45am-3.15pm. Cost $190

1 day

Emerging Leaders Programme

This day-long workshop will give staff strategies to succeed. It will help motivate, inspire and develop excellence in leading a team. This short, sharp course is a practical, interactive workshop aimed to impart great, relevant skills to use in every-day business. Who should attend? New staff, staff who have shown potential for leadership, staff already in line management positions who would like a refresher. Chambers of Commerce member discounts available.

One day workshop

G.R.E.A.T. Service Sells

Learn about G.R.E.A.T. Customer Service in this motivating and fun workshop. Training how to Greet, Respond, Evaluate, Act and Think about your customers - this will take your customer service to a whole new level. Who should attend? Anyone in local business who deals directly with customers. Chambers of Commerce member discounts available.

One day workshop

Hapai - L3 12 Credits.

This is a new course for 2020 that focuses on some real work-readiness skills. Hāpai - To lift up, support, elevate, to start off on a new journey. Again we use our Seaside Sally’s workplace to set the scene and give the participants a real context to work within. There’s a strong focus on self-management and giving participants an awareness of other factors that can affect how they perform at work. NZQA units 9694 v8 C4, 22316 v6 C4, 21337 v4 C2, 376 v8 C2 = C12. Hours 8:45am-3:15pm. Cost $368

3 Days

Interview Skills

This course builds the confidence to be able to interview well and sell yourself. You will learn to sell yourself in the best way possible. Action packed with mock interviews, this course achieves maximum results. Cost $166.75

1 Day

Introduction to Customer Service - L2 10 Credits.

Essential training for all employees in any industry in New Zealand, this amazing two-day course builds the confidence to give great service and covers issues such as personal grooming and successful positive communication. Learn the five values of GREAT customer service and be a service star! NZQA Unit 11968 v7 C4, 57 v9 C2, 11941 v7 C2, 28145 v1 C2. Hours 8.45am - 3.15pm. Cost $281.75

2 Days

Introduction to Employment - L2 8 credits.

Wanting to start work? This great 2-day course will help participants get to grips with what to expect when starting a new job. Learners will be taken through how to understand your employment contract, your rights and what you need to know when you become employed. NZQA units 1979 v10 C3, 24871 v4 C2, 7123 v7 C3 = C8. Hours 8:45am-3:15pm. Cost $281.75

2 days

Tutuki

To extend and succeed – an inspirational, empowering journey that’s full of fun! Tutuki is perfect for developing personal communication skills, good manners, etiquette and behaviour that is appropriate in the workplace. Cost $281.75

2 days

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