First of all, we are an award winning provider that takes pride in the quality of our training. Because we make sure our tutors are skilled, passionate, caring & lots of fun to be around. As a result, we ensure the highest level of customer care. We offer nationally accredited qualifications across a range of industries to ensure compliance.

We provide the following courses. Compliant basic & comprehensive Food safety training. even more optional unit standards are available 167, 168 & 2066.  Licence Controller courses, barista courses, security training (COA), leadership and customer service skills.

Our tutors are flexible and travel to smaller organisations to deliver personal training.

Events

Individual Units

IU 62

Maintain personal presentation and a positive attitude in a workplace involving customer contact

Iu11818

Demonstrate and apply product and/or service knowledge Level 3 Credits 2

Iu11968

Demonstrate and apply knowledge of legislation applicable to sale of goods and services. Level 2 Credits 4

Iu1312

Give oral instructions in the workplace Level 3 Credits 3

Iu14425

14425 Prepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment L2 Cr5

Iu14431

14431 Demonstrate knowledge of food service styles and menu types in the hospitality industry Level 2 Credits 3

Iu168

168 Demonstrate knowledge of food contamination hazards, and control methods used in a food business Level 3 Credits 4

Iu17284

17284 Demonstrate knowledge of coffee origin and production

Iu18497

Demonstrate knowledge of culinary products and terms. Level 3 Credits 8

IU21853

Provide hospitality sales and service opportunities to customers

Iu24871

Unit 24871 - Complete workplace forms

Iu24996

Legal definitions of theft and fraud in retail Level 3 Credits 3

Iu24997

Knowledge of theft and fraud Level 2 Credits 5

Iu24999

24999 Explain practices to detect and reduce staff theft and fraud in a retail or distribution environment. L3 Cr4

IU25000

Demonstrate knowledge of security systems and procedures used in a retail or distribution environment

IU27229

Respond to customer complaints in a retail or distribution environment during customer interactions

Iu27927

Apply health, safety and security practices to service delivery operations Level 3 Credits 5

Iu28146

Prepare for and handle payment transactions in a service delivery context Level 3 Credits 4

IU28295

Demonstrate knowledge of serving customers in a retail environment

Iu377

Demonstrate knowledge of diversity in the workplace

1 2 3 4