First of all, we are an award winning provider that takes pride in the quality of our training. Because we make sure our tutors are skilled, passionate, caring & lots of fun to be around. As a result, we ensure the highest level of customer care. We offer nationally accredited qualifications across a range of industries to ensure compliance.
We provide the following courses. Compliant basic & comprehensive Food safety training. even more optional unit standards are available 167, 168 & 2066. Licence Controller courses, barista courses, security training (COA), leadership and customer service skills.
Our tutors are flexible and travel to smaller organisations to deliver personal training.
Unit 377 v8 C2 - Demonstrate knowledge of diversity in the workplace. Unit 9677 v10 C3 - Participate in a group/team which has an objective. Unit 12349 v6 C3 - Demonstrate knowledge of time management. Unit 12355 v6 C3 - Describe strategies for managing stress.
Unit 9705 v7 C3 - Give feedback on performance in the workplace. Unit 11097 v5 C3 - Listen actively to gain information in an interactive situation. Unit 9681 v7 C3 - Contribute within a group/team which has an objective. Unit 21337 v3 C2 - Demonstrate knowledge of sleep and sleep management in relation to work performance
9694 v8 C4 - Demonstrate and apply knowledge of communication theory. 1312 v7 C3 - Give oral instructions in the workplace. 17459 v6 C3 - Demonstrate and apply knowledge of safe manual handling practices in the workplace.
Unit 167 v8 C4 - Practice food safety methods in a food business under supervision. Unit 14425 v7 C5 - Prepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment. Unit 14434 v7 C3 - Prepare and clear areas for table service for a commercial hospitality establishment. Unit 57 v9 C2 - Provide customer service.
Unit 14466 v6 C2 - Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality industry. Unit 14469 v6 C2 - Provide customers with information about an establishment in the hospitality industry. Unit 28145 v1 C2 - Interact with customers in a service delivery context. Unit 11968 v8 C4 - Demonstrate and apply knowledge of legislation applicable to sale of goods and services.
14441 v6 C5 - Provide cafe counter service in a hospitality establishment. 21853 v5 C6 - Provide hospitality sales and service opportunities to customers.
18497 v6 C8 - Demonstrate knowledge of culinary products and terms. 168 v6 C4 - Demonstrate knowledge of food contamination hazards, and control methods used in a food business.
Unit 4645 v8 C2 - Demonstrate knowledge of maintaining a responsible drinking environment as a server in a licensed premise. Unit 14420 v7 C3 - Demonstrate knowledge of alcoholic and non-alcoholic beverages.
Unit 11971 v7 C3 - Use safe work practices in a retail environment under supervision. Unit 11941 v7 C2 - Establish and maintain positive customer service interactions in a retail environment. Unit 11938 v4 C5 - Assist customers to select goods and/or services.
Unit 28301 v3 C5 - Demonstrate knowledge of products and product information in a retail environment. Unit 24997 v2 C5 - Demonstrate knowledge of theft and fraud in a retial or distribution environment.
Unit 11818 v6 C2 - Demonstrate and apply product and/or service knowledge. Unit 11831 v7 C6 - Apply skills and qualities of a salesperson in a retail or distribution environment. Unit 376 v8 - Employ customer service techniques to accommodate customer behavioral styles in a workplace.
Unit 27927 v1 C5 - Apply health, safety and security practices to service delivery operations. Unit 27929 v1 C5 - Apply standard operating procedures and the code of conduct to a work role in a service delivery organisation.
Unit 24999 v2 C4 - Explain practices to detect and reduce staff theft and fraud in a retail or distribution environment. Unit 24996 v2 C3 - Explain the legal definitions and consequences of theft and fraud in a retail or distribution environment.
Demonstrate and apply knowledge of legislation applicable to sale of goods and services. Level 2 Credits 4
14425 Prepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment L2 Cr5
14431 Demonstrate knowledge of food service styles and menu types in the hospitality industry Level 2 Credits 3
Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality industry L2 Cr 2