First of all, we are an award winning provider that takes pride in the quality of our training. Because we make sure our tutors are skilled, passionate, caring & lots of fun to be around. As a result, we ensure the highest level of customer care. We offer nationally accredited qualifications across a range of industries to ensure compliance.

We provide the following courses. Compliant basic & comprehensive Food safety training. even more optional unit standards are available 167, 168 & 2066.  Licence Controller courses, barista courses, security training (COA), leadership and customer service skills.

Our tutors are flexible and travel to smaller organisations to deliver personal training.

Events

Gateway Packages

GTW Employability Skills and Work Readiness Package B Level 2 C11 $145 + gst

Unit 377 v8 C2 - Demonstrate knowledge of diversity in the workplace. Unit 9677 v10 C3 - Participate in a group/team which has an objective. Unit 12349 v6 C3 - Demonstrate knowledge of time management. Unit 12355 v6 C3 - Describe strategies for managing stress.

GTW Employability Skills and Work Readiness Package C Level 3 C11 $145 + gst

Unit 9705 v7 C3 - Give feedback on performance in the workplace. Unit 11097 v5 C3 - Listen actively to gain information in an interactive situation. Unit 9681 v7 C3 - Contribute within a group/team which has an objective. Unit 21337 v3 C2 - Demonstrate knowledge of sleep and sleep management in relation to work performance

GTW Employability Skills and Work Readiness Package D Level 3 C10 $145 + gst

9694 v8 C4 - Demonstrate and apply knowledge of communication theory. 1312 v7 C3 - Give oral instructions in the workplace. 17459 v6 C3 - Demonstrate and apply knowledge of safe manual handling practices in the workplace.

GTW Service Industries Hospitality Package A Level 2 C14 $145 + gst

Unit 167 v8 C4 - Practice food safety methods in a food business under supervision. Unit 14425 v7 C5 - Prepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment. Unit 14434 v7 C3 - Prepare and clear areas for table service for a commercial hospitality establishment. Unit 57 v9 C2 - Provide customer service.

GTW Service Industries Hospitality Package B Level 2 C10 $145 + gst

Unit 14466 v6 C2 - Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality industry. Unit 14469 v6 C2 - Provide customers with information about an establishment in the hospitality industry. Unit 28145 v1 C2 - Interact with customers in a service delivery context. Unit 11968 v8 C4 - Demonstrate and apply knowledge of legislation applicable to sale of goods and services.

GTW Service Industries Hospitality Package C Level 3 C11 $90 + gst

14441 v6 C5 - Provide cafe counter service in a hospitality establishment. 21853 v5 C6 - Provide hospitality sales and service opportunities to customers.

GTW Service Industries Hospitality Package D Level 3 C12 $90 + gst

18497 v6 C8 - Demonstrate knowledge of culinary products and terms. 168 v6 C4 - Demonstrate knowledge of food contamination hazards, and control methods used in a food business.

GTW Service Industries Hospitality Package E Level 3 C5 $90 + gst

Unit 4645 v8 C2 - Demonstrate knowledge of maintaining a responsible drinking environment as a server in a licensed premise. Unit 14420 v7 C3 - Demonstrate knowledge of alcoholic and non-alcoholic beverages.

GTW Service Industries Retail Package A Level 2 C10 $145 + gst

Unit 11971 v7 C3 - Use safe work practices in a retail environment under supervision. Unit 11941 v7 C2 - Establish and maintain positive customer service interactions in a retail environment. Unit 11938 v4 C5 - Assist customers to select goods and/or services.

GTW Service Industries Retail Package B Level 2 C10 $90 + gst

Unit 28301 v3 C5 - Demonstrate knowledge of products and product information in a retail environment. Unit 24997 v2 C5 - Demonstrate knowledge of theft and fraud in a retial or distribution environment.

GTW Service Industries Retail Package C Level 3 C10 $145 + gst

Unit 11818 v6 C2 - Demonstrate and apply product and/or service knowledge. Unit 11831 v7 C6 - Apply skills and qualities of a salesperson in a retail or distribution environment. Unit 376 v8 - Employ customer service techniques to accommodate customer behavioral styles in a workplace.

GTW Service Industries Retail Package D Level 3 C10 $145 + gst

Unit 27927 v1 C5 - Apply health, safety and security practices to service delivery operations. Unit 27929 v1 C5 - Apply standard operating procedures and the code of conduct to a work role in a service delivery organisation.

GTW Service Industries Retail Package E Level 3 C7 $90 + gst

Unit 24999 v2 C4 - Explain practices to detect and reduce staff theft and fraud in a retail or distribution environment. Unit 24996 v2 C3 - Explain the legal definitions and consequences of theft and fraud in a retail or distribution environment.

Individual Units

IU11818

Demonstrate and apply product and/or service knowledge Level 3 Credits 2

IU11938

Assist customers to select goods and/or services Level 2 Credits 5

IU11968

Demonstrate and apply knowledge of legislation applicable to sale of goods and services. Level 2 Credits 4

IU1312

Give oral instructions in the workplace Level 3 Credits 3

IU14425

14425 Prepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment L2 Cr5

IU14431

14431 Demonstrate knowledge of food service styles and menu types in the hospitality industry Level 2 Credits 3

IU14466

Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality industry L2 Cr 2

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